POINTR Easy Remote Support2.6.304
Publisher Description
Transform Your Remote Support with POINTR: Collaborate, Document & Report!
Say goodbye to complicated and unreliable remote collaboration tools. Introducing POINTR from Delta Cygni Labs - the ultimate solution for industrial remote support.
With POINTR, you can easily connect with technicians in the field and technical experts from anywhere, in real-time, using video and audio. Our cloud-based SaaS solution with augmented reality capabilities makes it possible to provide direct knowledge on-site and give guidance for improved processes, faster service and reduced downtime.
Key Features:
. Augmented Reality annotations for improved communication and visualization
. Group-Call with up to 5 participants
. Guaranteed image quality even with low bandwidth
. Compliance with GDPR for data privacy and security
. Use of external cameras for improved visual support
. Field notes, image taking and session recording for better collaboration
. Whiteboard for virtual brainstorming sessions
Suitable for:
. Remote Guidance
. Remote Commissioning
. Remote Maintenance
. Remote Training
. Remote Quality Assurance
. Remote Services
. Remote Sales
Experience effortless remote collaboration with POINTR - your virtual support assistant for improved efficiency and reduced costs. Download now!
Version History Update notification system 2.6.304 12/01/2025 Updated compatibility for Learning Management Systems 2.6.300 02/23/2025 Performance update 2.6.296 12/06/2024 Performance improvements
Improved documentation functionality to support higher quality images 2.6.295 03/03/2024 Improved documentation functionality to support higher quality images 2.5.292 12/06/2023 We're excited to announce the latest updates to POINTR, bringing you even more powerful remote collaboration capabilities. With these new features, you'll be able to work more efficiently and effectively than ever before.
• New Feature: On-the-go Documentation with Field Reports PDF export - Enhanced field reports export for improved data analysis and tracking.
• New Feature: SSO and enterprise features - Streamlined SSO and enterprise features for improved organizational efficiency.
• New Feature: Remote Flashlight (On, Off) - Illuminate your work with the flick of a switch. Turn the flashlight on and off remotely for better visibility during those hard-to-see tasks.
• New Feature: Remote Zoom (1x, 2x, 4x, 8x) - Get a closer look at the task at hand with the new remote zoom feature. Zoom in and out for a better view, up to 8x.
• New Feature: Remote Quality Profiles (Low, Standard, Medium, High) - Choose the quality that works best for you with the new remote quality profiles. Choose from Low, Standard, Medium, or High quality.
• New Feature: Portrait mode for UI - Enjoy a new, more intuitive user interface in portrait mode.
• New Feature: Safe Performance Mode - Ensure the highest performance and safety standards with the new safe performance mode.
• Improved: AR annotations with 3D rotations - Enhanced augmented reality annotations with 3D rotations provide a more accurate and precise visual representation.
• Improved: Industrial Live Screen Share - Improved live screen sharing for better collaboration during industrial processes.
• Improved: Proxy Authentication - Enjoy improved proxy authentication for enhanced security and privacy.
• Improved: Drawing accuracy for annotations - Improved accuracy for drawing annotations for a more precise collaboration experience.
Upgrade to the latest version of POINTR and experience the latest and greatest in remote collaboration technology. 2.5.289 02/15/2023 Features:
+ New feature: Invite links for call invitations
+ New feature: Remote Flashlight (On, Off)
+ New feature: Remote Camera Zoom (1x, 2x, 4x, 8x)
+ New feature: Remote Camera Quality Profiles (Low, Standard, Medium, High)
+ New feature: Portrait mode for UI
+ New feature: Workflow Manager UI
+ New feature: Hide UI e.g. when using Live Screen Share
+ New feature: Safe Performance Mode for video streaming
Improvements and fixes:
+ Improved: Video quality and frame-rate on compatible systems
+ Improved: AR annotations with 3D rotations
+ Improved: Industrial Live Screen Share (Win&Mac)
+ Improved: Performance on Smart-glasses
+ Improved: Safe areas for UI closing
+ Improved: UI follows device safe regions
+ Improved: Drawing accuracy for annotations
+ Improved: Field Reports export button easier to access
+ Improved: Field Reports export order reflecting note order
+ Improved: Selected input field visibility
+ Improved: Voice command navigation for Fieldnotes
+ Improved: Proxy Authentication
+ Improved: SSO and enterprise features 2.4.287 05/28/2022 Features:
+ New feature: Invite links for call invitations
+ New feature: Remote Flashlight (On, Off)
+ New feature: Remote Camera Zoom (1x, 2x, 4x, 8x)
+ New feature: Remote Camera Quality Profiles (Low, Standard, Medium, High)
+ New feature: Portrait mode for UI
+ New feature: Workflow Manager UI
+ New feature: Hide UI e.g. when using Live Screen Share
+ New feature: Safe Performance Mode for video streaming
Improvements and fixes:
+ Improved: Video quality and frame-rate on compatible systems
+ Improved: AR annotations with 3D rotations
+ Improved: Industrial Live Screen Share (Win&Mac)
+ Improved: Performance on Smart-glasses
+ Improved: Safe areas for UI closing
+ Improved: UI follows device safe regions
+ Improved: Drawing accuracy for annotations
+ Improved: Field Reports export button easier to access
+ Improved: Field Reports export order reflecting note order
+ Improved: Selected input field visibility
+ Improved: Voice command navigation for Fieldnotes
+ Improved: Proxy Authentication
+ Improved: SSO and enterprise features 2.3.285 05/21/2022 Features:
+ New feature: Invite links for call invitations
+ New feature: Camera Zoom (1x, 2x, 4x, 8x)
+ New feature: Camera Quality Profiles (Low, Standard, Medium, High)
+ New feature: Portrait mode for UI
+ New feature: Workflow Manager UI
+ New feature: Hide UI e.g. when using Live Screen Share
+ New feature: Safe Performance Mode for video streaming
Improvements and fixes:
+ Improved: AR annotations with 3D rotations
+ Improved: Industrial Live Screen Share
+ Improved: Performance on Smart-glasses
+ Improved: Safe areas for UI closing
+ Improved: UI follows device safe regions
+ Improved: Drawing accuracy for annotations
+ Improved: Field Reports export button easier to access
+ Improved: Field Reports export order reflecting note order
+ Improved: Selected input field visibility
+ Improved: Voice command navigation for Fieldnotes 2.3.283 12/09/2021 - New feature: Industrial Live Screen Share from OSX
- New feature: Industrial Live Screen Share AR annotations
- New feature: Field Reports export to PDF
- New feature: Field Reports native share
- New feature: Proxy Manager (Advanced Network Settings)
- New feature: Call Participant Manager
- New feature: HD Audio Quality
- Improved: Stability on Smart-glasses
- Improved: USB camera management
- Improved: Country code selector
- Improved: Contact search and visualization
- Improved: Screen orientation on Smart-glasses
- Improved: Offline switching during call 2.2.282 11/08/2021 Features:
- New feature: Augmented Reality 3D sticky annotations (ARKit)
- New feature: AirDraw floating annotations for factory walk-through use-cases
- New feature: 3D Fieldnotes with spatial annotations if captured on AR call
- New feature: Exporting Field Reports (Entire Notebook or single Note)
- New feature: Custom export folder selection for Media Exports
- New feature: Camera selection directly from View menu
- New feature: Video capture support added for mobile devices
- New feature: Flashlight support e.g. smartphones and smart-glasses
Improvements and fixes:
- Improved: Tooltips can be freely enlarged
- Improved: Added Hindi and Arabic language support (beta) making total of 15 supported languages
- Improved: Smart-glass interaction with annotations
- Improved: Start offline mode quickly with Play button
- Improved: Group call performance and global capacity
- Improved: Country code usability improved for registration and new calls by phone number 2.1.281 07/05/2021 Features:
- New feature: Augmented Reality 3D sticky annotations (ARKit)
- New feature: AirDraw floating annotations for factory walk-through use-cases
- New feature: 3D Fieldnotes with spatial annotations if captured on AR call
- New feature: Exporting Field Reports (Entire Notebook or single Note)
- New feature: Custom export folder selection for Media Exports
- New feature: Camera selection directly from View menu
- New feature: Video capture support added for mobile devices
- New feature: Flashlight support e.g. smartphones and smart-glasses
Improvements and fixes:
- Improved: Tooltips can be freely enlarged
- Improved: Added Hindi and Arabic language support (beta) making total of 15 supported languages
- Improved: Smart-glass interaction with annotations
- Improved: Start offline mode quickly with Play button
- Improved: Group call performance and global capacity
- Improved: Country code usability improved for registration and new calls by phone number 2.1.280 06/24/2021 Improvements and fixes:
- Improved: Localization to support 12 new languages
- Improved: Performance in extreme low bandwidth conditions
- Improved: Launch time improvement for global deployments
- Improved: Global cloud infrastructure capacity increased 2x
- Improved: Fieldnotes capacity increased 10x
Features:
- New feature: Offline use
- New feature: Fieldnotes management with Notebooks 2.0.279 05/07/2021 - Fix: Launch parameters
- Improved: Localization for Japan
- New feature: Account verification with OAuth2.0/OpenId SSO 1.5.277 01/08/2021 + Fixed: Cross regional session mechanics
+ Fixed: Address book listing and scrolling
+ Improved: Desktop sharing
+ Improved: Registration, country selection
+ Improved: Call by phone number, country selection
+ Improved: IP (e.g. drone) camera support
+ Improved: Answer system for site survey use cases
+ New feature: "Share Network Analysis Results" in network settings
+ New feature: "Call Dispatching" to allow handover of calls to colleagues 1.5.274 09/25/2020 + New languages: French
+ Video recording and export (Desktop)
+ Image capture and export (All platforms)
+ Search across all contact groups
+ Enterprise contact group improvements
+ Support for new range of smart glasses 1.5.273 07/11/2020 + Mute microphone quick access
+ Mute speaker quick access
+ Chat font increased
+ Tool-tips added
+ Protocol improvements 1.5.271 05/09/2020 - Mute microphone quick access
- Mute speaker quick access
- Chat font increased
- Tool-tips added
- Protocol improvements 1.5.270 05/02/2020 - New regions 1.5.269 03/04/2020 - Localization 1.5.268 12/23/2019 + Group calls 1.5.266 10/09/2019 + Group calls 1.5.264 06/27/2019 - Chat
- New UI graphics
- Settings manager
- Extended language support 1.5.261 04/29/2019 + Fieldnotes (Alpha)
+ Network analyzer 1.5.260 12/29/2018 + Fieldnotes (Alpha)
+ Contacts manager
+ Network analyzer
+ Camera selector 1.5.259 10/24/2018
About POINTR Easy Remote Support
The company that develops POINTR Easy Remote Support is Delta Cygni Labs Oy. The latest version released by its developer is 2.6.304.
To install POINTR Easy Remote Support on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-10-13 and was downloaded 5 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the POINTR Easy Remote Support as malware if the download link is broken.
How to install POINTR Easy Remote Support on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the POINTR Easy Remote Support is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After POINTR Easy Remote Support is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
Program Details
System requirements
Download information
Pricing
Version History
version 2.6.304
posted on 2026-10-13
Version History Update notification system 2.6.304 12/01/2025 Updated compatibility for Learning Management Systems 2.6.300 02/23/2025 Performance update 2.6.296 12/06/2024 Performance improvements
Improved documentation functionality to support higher quality images 2.6.295 03/03/2024 Improved documentation functionality to support higher quality images 2.5.292 12/06/2023 We're excited to announce the latest updates to POINTR, bringing you even more powerful remote collaboration capabilities. With these new features, you'll be able to work more efficiently and effectively than ever before.
• New Feature: On-the-go Documentation with Field Reports PDF export - Enhanced field reports export for improved data analysis and tracking.
• New Feature: SSO and enterprise features - Streamlined SSO and enterprise features for improved organizational efficiency.
• New Feature: Remote Flashlight (On, Off) - Illuminate your work with the flick of a switch. Turn the flashlight on and off remotely for better visibility during those hard-to-see tasks.
• New Feature: Remote Zoom (1x, 2x, 4x, 8x) - Get a closer look at the task at hand with the new remote zoom feature. Zoom in and out for a better view, up to 8x.
• New Feature: Remote Quality Profiles (Low, Standard, Medium, High) - Choose the quality that works best for you with the new remote quality profiles. Choose from Low, Standard, Medium, or High quality.
• New Feature: Portrait mode for UI - Enjoy a new, more intuitive user interface in portrait mode.
• New Feature: Safe Performance Mode - Ensure the highest performance and safety standards with the new safe performance mode.
• Improved: AR annotations with 3D rotations - Enhanced augmented reality annotations with 3D rotations provide a more accurate and precise visual representation.
• Improved: Industrial Live Screen Share - Improved live screen sharing for better collaboration during industrial processes.
• Improved: Proxy Authentication - Enjoy improved proxy authentication for enhanced security and privacy.
• Improved: Drawing accuracy for annotations - Improved accuracy for drawing annotations for a more precise collaboration experience.
Upgrade to the latest version of POINTR and experience the latest and greatest in remote collaboration technology. 2.5.289 02/15/2023 Features:
+ New feature: Invite links for call invitations
+ New feature: Remote Flashlight (On, Off)
+ New feature: Remote Camera Zoom (1x, 2x, 4x, 8x)
+ New feature: Remote Camera Quality Profiles (Low, Standard, Medium, High)
+ New feature: Portrait mode for UI
+ New feature: Workflow Manager UI
+ New feature: Hide UI e.g. when using Live Screen Share
+ New feature: Safe Performance Mode for video streaming
Improvements and fixes:
+ Improved: Video quality and frame-rate on compatible systems
+ Improved: AR annotations with 3D rotations
+ Improved: Industrial Live Screen Share (Win&Mac)
+ Improved: Performance on Smart-glasses
+ Improved: Safe areas for UI closing
+ Improved: UI follows device safe regions
+ Improved: Drawing accuracy for annotations
+ Improved: Field Reports export button easier to access
+ Improved: Field Reports export order reflecting note order
+ Improved: Selected input field visibility
+ Improved: Voice command navigation for Fieldnotes
+ Improved: Proxy Authentication
+ Improved: SSO and enterprise features 2.4.287 05/28/2022 Features:
+ New feature: Invite links for call invitations
+ New feature: Remote Flashlight (On, Off)
+ New feature: Remote Camera Zoom (1x, 2x, 4x, 8x)
+ New feature: Remote Camera Quality Profiles (Low, Standard, Medium, High)
+ New feature: Portrait mode for UI
+ New feature: Workflow Manager UI
+ New feature: Hide UI e.g. when using Live Screen Share
+ New feature: Safe Performance Mode for video streaming
Improvements and fixes:
+ Improved: Video quality and frame-rate on compatible systems
+ Improved: AR annotations with 3D rotations
+ Improved: Industrial Live Screen Share (Win&Mac)
+ Improved: Performance on Smart-glasses
+ Improved: Safe areas for UI closing
+ Improved: UI follows device safe regions
+ Improved: Drawing accuracy for annotations
+ Improved: Field Reports export button easier to access
+ Improved: Field Reports export order reflecting note order
+ Improved: Selected input field visibility
+ Improved: Voice command navigation for Fieldnotes
+ Improved: Proxy Authentication
+ Improved: SSO and enterprise features 2.3.285 05/21/2022 Features:
+ New feature: Invite links for call invitations
+ New feature: Camera Zoom (1x, 2x, 4x, 8x)
+ New feature: Camera Quality Profiles (Low, Standard, Medium, High)
+ New feature: Portrait mode for UI
+ New feature: Workflow Manager UI
+ New feature: Hide UI e.g. when using Live Screen Share
+ New feature: Safe Performance Mode for video streaming
Improvements and fixes:
+ Improved: AR annotations with 3D rotations
+ Improved: Industrial Live Screen Share
+ Improved: Performance on Smart-glasses
+ Improved: Safe areas for UI closing
+ Improved: UI follows device safe regions
+ Improved: Drawing accuracy for annotations
+ Improved: Field Reports export button easier to access
+ Improved: Field Reports export order reflecting note order
+ Improved: Selected input field visibility
+ Improved: Voice command navigation for Fieldnotes 2.3.283 12/09/2021 - New feature: Industrial Live Screen Share from OSX
- New feature: Industrial Live Screen Share AR annotations
- New feature: Field Reports export to PDF
- New feature: Field Reports native share
- New feature: Proxy Manager (Advanced Network Settings)
- New feature: Call Participant Manager
- New feature: HD Audio Quality
- Improved: Stability on Smart-glasses
- Improved: USB camera management
- Improved: Country code selector
- Improved: Contact search and visualization
- Improved: Screen orientation on Smart-glasses
- Improved: Offline switching during call 2.2.282 11/08/2021 Features:
- New feature: Augmented Reality 3D sticky annotations (ARKit)
- New feature: AirDraw floating annotations for factory walk-through use-cases
- New feature: 3D Fieldnotes with spatial annotations if captured on AR call
- New feature: Exporting Field Reports (Entire Notebook or single Note)
- New feature: Custom export folder selection for Media Exports
- New feature: Camera selection directly from View menu
- New feature: Video capture support added for mobile devices
- New feature: Flashlight support e.g. smartphones and smart-glasses
Improvements and fixes:
- Improved: Tooltips can be freely enlarged
- Improved: Added Hindi and Arabic language support (beta) making total of 15 supported languages
- Improved: Smart-glass interaction with annotations
- Improved: Start offline mode quickly with Play button
- Improved: Group call performance and global capacity
- Improved: Country code usability improved for registration and new calls by phone number 2.1.281 07/05/2021 Features:
- New feature: Augmented Reality 3D sticky annotations (ARKit)
- New feature: AirDraw floating annotations for factory walk-through use-cases
- New feature: 3D Fieldnotes with spatial annotations if captured on AR call
- New feature: Exporting Field Reports (Entire Notebook or single Note)
- New feature: Custom export folder selection for Media Exports
- New feature: Camera selection directly from View menu
- New feature: Video capture support added for mobile devices
- New feature: Flashlight support e.g. smartphones and smart-glasses
Improvements and fixes:
- Improved: Tooltips can be freely enlarged
- Improved: Added Hindi and Arabic language support (beta) making total of 15 supported languages
- Improved: Smart-glass interaction with annotations
- Improved: Start offline mode quickly with Play button
- Improved: Group call performance and global capacity
- Improved: Country code usability improved for registration and new calls by phone number 2.1.280 06/24/2021 Improvements and fixes:
- Improved: Localization to support 12 new languages
- Improved: Performance in extreme low bandwidth conditions
- Improved: Launch time improvement for global deployments
- Improved: Global cloud infrastructure capacity increased 2x
- Improved: Fieldnotes capacity increased 10x
Features:
- New feature: Offline use
- New feature: Fieldnotes management with Notebooks 2.0.279 05/07/2021 - Fix: Launch parameters
- Improved: Localization for Japan
- New feature: Account verification with OAuth2.0/OpenId SSO 1.5.277 01/08/2021 + Fixed: Cross regional session mechanics
+ Fixed: Address book listing and scrolling
+ Improved: Desktop sharing
+ Improved: Registration, country selection
+ Improved: Call by phone number, country selection
+ Improved: IP (e.g. drone) camera support
+ Improved: Answer system for site survey use cases
+ New feature: "Share Network Analysis Results" in network settings
+ New feature: "Call Dispatching" to allow handover of calls to colleagues 1.5.274 09/25/2020 + New languages: French
+ Video recording and export (Desktop)
+ Image capture and export (All platforms)
+ Search across all contact groups
+ Enterprise contact group improvements
+ Support for new range of smart glasses 1.5.273 07/11/2020 + Mute microphone quick access
+ Mute speaker quick access
+ Chat font increased
+ Tool-tips added
+ Protocol improvements 1.5.271 05/09/2020 - Mute microphone quick access
- Mute speaker quick access
- Chat font increased
- Tool-tips added
- Protocol improvements 1.5.270 05/02/2020 - New regions 1.5.269 03/04/2020 - Localization 1.5.268 12/23/2019 + Group calls 1.5.266 10/09/2019 + Group calls 1.5.264 06/27/2019 - Chat
- New UI graphics
- Settings manager
- Extended language support 1.5.261 04/29/2019 + Fieldnotes (Alpha)
+ Network analyzer 1.5.260 12/29/2018 + Fieldnotes (Alpha)
+ Contacts manager
+ Network analyzer
+ Camera selector 1.5.259 10/24/2018
version 2.6.304
posted on 2025-12-01
Update notification system
version 2.6.300
posted on 2025-02-23
Feb 23, 2025
Version 2.6.300
Updated compatibility for Learning Management Systems
version 2.6.296
posted on 2024-12-06
Dec 6, 2024
Version 2.6.296
Performance update
version 2.6.295
posted on 2024-03-03
Mar 3, 2024
Version 2.6.295
Performance improvements
Improved documentation functionality to support higher quality images
version 2.5.292
posted on 2023-12-06
Dec 6, 2023
Version 2.5.292
Improved documentation functionality to support higher quality images
version 2.5.289
posted on 2023-02-15
Feb 15, 2023
Version 2.5.289
We're excited to announce the latest updates to POINTR, bringing you even more powerful remote collaboration capabilities. With these new features, you'll be able to work more efficiently and effectively than ever before.
• New Feature: On-the-go Documentation with Field Reports PDF export - Enhanced field reports export for improved data analysis and tracking.
• New Feature: SSO and enterprise features - Streamlined SSO and enterprise features for improved organizational efficiency.
• New Feature: Remote Flashlight (On, Off) - Illuminate your work with the flick of a switch. Turn the flashlight on and off remotely for better visibility during those hard-to-see tasks.
• New Feature: Remote Zoom (1x, 2x, 4x, 8x) - Get a closer look at the task at hand with the new remote zoom feature. Zoom in and out for a better view, up to 8x.
• New Feature: Remote Quality Profiles (Low, Standard, Medium, High) - Choose the quality that works best for you with the new remote quality profiles. Choose from Low, Standard, Medium, or High quality.
• New Feature: Portrait mode for UI - Enjoy a new, more intuitive user interface in portrait mode.
• New Feature: Safe Performance Mode - Ensure the highest performance and safety standards with the new safe performance mode.
• Improved: AR annotations with 3D rotations - Enhanced augmented reality annotations with 3D rotations provide a more accurate and precise visual representation.
• Improved: Industrial Live Screen Share - Improved live screen sharing for better collaboration during industrial processes.
• Improved: Proxy Authentication - Enjoy improved proxy authentication for enhanced security and privacy.
• Improved: Drawing accuracy for annotations - Improved accuracy for drawing annotations for a more precise collaboration experience.
Upgrade to the latest version of POINTR and experience the latest and greatest in remote collaboration technology.
